The Team

Gill Barstow

With more than 20 years experience in people development, account management and managing change, Gill acts as the main architect of our development programmes. Her passion is in engaging hearts and minds through coaching and facilitating training sessions, and she also uses best practice standards in evaluating the results. Clients appreciate her combination of business experience and insightful thinking with the people skills it takes to make things happen.

Overview

  • 20+ years experience as coach, trainer, consultant and project manager bringing about change in client facing environments
  • 10+ years holding board level positions
  • 17 years experience with National Training Awards, on judging panel and as a mentor, helping clients achieve best practice standards in planning and evaluation of their people development programmes

Key Issues addressed

  • Developing solution selling skills
  • Developing leaders and managers and introducing a sales coaching culture
  • Engaging hearts and minds
  • Developing skills and capability to meet new challenges
  • Improving service quality and revenue generation
  • Managing change programmes in an integrated, 'joined-up' way

Example client projects

  • Architect and lead consultant on a range of programmes to develop sales productivity IT infrastructure and Services organisations. Achieved dramatic improvements in pipeline, services percentage and consultancy sales
  • One-to-one executive coaching with leaders in a wide variety of roles – sales, marketing, professional services, service development, finance, internal communications
  • Developing commercial awareness and project management skills for an IT services consultancy team. The training paid for itself many times over in the 3 months after the session
  • Co-delivering a programme on Introduction to IT Senior Management at Ashridge Management College
  • Management development programme for a software company to turn company round after a take-over, giving them the skills, controls and approach to achieve maximum profitability. Sales revenue went up by 152%, gross profit by 162% and net profit by 692%
  • Development of a direct marketing strategy to improve sales force effectiveness for a major office equipment company. Exceeded its revenue generation objective of $22m in the first two years
  • Managing a training programme for contact centre and branch staff of a major building society, to gain the maximum benefits from their new CRM system
  • Developing a road-map and business case for the implementation of a 3 year Contact Centre strategy for a bank, focused on improving revenue generation through low cost channels
  • Planning and implementing a green-field call centre for a Bancassurer to support a sales team of 700, carrying out trigger-based customer management

Credentials

  • Member of the Association for Coaching, Coaching Academy, 247 coaching and CIPD
  • Accredited in Extended Disc individual and team assessment tools
  • NTA Champion

Gill's training in coaching has included input from:

  • The Coaching Academy
  • PPD Consulting (NLP)
  • Academy for Executive Coaching (Gestalt)
  • The Berne Institute (Transactional analysis)
  • Time to Think (Thinking environment)
  • The Beyond Partnership