The Team

Andrew Loveless

Andrew has 25 years’ experience of helping organisations translate vision and strategy into reality.  This involves helping organisations bring their vision to life, making it relevant and meaningful at all levels and then embedding the mind sets, behaviours and measurements required to bring about success.

Business growth has been a constant focus of his career, using strategic account planning, compelling service propositions and relationship management to win key clients and develop accounts from new business through to strategic partner status.

People love working with Andrew.  He is genuinely interested in what makes them tick and has a fantastic ability to simplify apparently complex situations, providing vision, clarity and appetite for change.

Overview

  • Business leader with 25 years’ experience of customer management and organisational change across a variety of business sectors
  • Depth of experience in developing, leading and implementing performance improvement programmes
  • A proven track record in growing businesses through developing relevant, compelling service offerings and enabling teams to sell them

Key Issues addressed

  • Developing greater sales capability
  • Creating alignment of purpose, mind-set and behaviour, enabling cultures supporting individuals and teams to perform at their optimum
  • Enabling greater focus on the customer experience and re-energising the employee experience
  • Building joined-up and agile change capability

Example client projects

  • NatWest – people programme for developing proactive relationship managers throughout the UK
  • Nationwide Building Society – transformation of service channels into revenue generating centres
  • LifeSearch – shared risk and reward partnership enabled rapid expansion to achieve No 1 position in market
  • Standard Life – culture transformation in line with conversion from mutual to PLC status
  • Britannia – creation and development of management academy for 1,000 managers
  • Burberry – facilitated sessions at global CS conference and coaching for managers
  • Jet2.com – company-wide customer experience programme to increase repeat bookings and retail revenues
  • Amey – supported integration of major acquisition